Address: Plot No. 137/9, Kijenge Area, Nelson Mandela Road.
Office Hours: 08.00 am - 17.00 pm.
Key Aspects of Consumer Law in Arusha
Legal Framework:
Fair Competition Act, 2003: Prohibits anti-competitive practices (e.g., monopolies, price manipulation) and protects consumers from misleading market conduct. It promotes economic efficiency and fair pricing.
Consumer Protection Act, 2019: Establishes consumer rights, including the right to safe products, accurate information, fair treatment, and redress for defective goods or services. It also created the Consumer Protection Council to handle grievances and promote awareness.
Other Relevant Laws:
Food, Drugs, and Cosmetics Act: Regulates safety and quality of consumables.
Trade and Fair Competition Act: Addresses unfair trade practices.
Financial Consumer Protection Regulations, 2019 (issued by the Bank of Tanzania): Protects consumers of financial services by ensuring transparency, fair treatment, and effective complaint resolution.
Right to Information: Consumers are entitled to accurate product descriptions and protection from misleading advertisements.
Right to Redress: Consumers can seek remedies (e.g., refunds, replacements) for defective goods or services.
Right to Privacy: E-commerce businesses must secure personal data, especially in online transactions.
Right to Basic Needs: Consumers should receive value for money on essentials like food, clothing, and shelter.
Right to Fair Dealing: Protection against unfair practices, such as fraud or deceptive marketing.
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Tanzania Bureau of Standards (TBS): Ensures product quality and safety compliance.
Consumer Protection Council: Facilitates consumer education and grievance resolution.
Bank of Tanzania (BoT): Manages complaints against financial institutions, resolving issues within 45 days. Consumers must first exhaust the institution’s internal complaint process (within 14 days) before escalating to BoT.
Office of the Attorney General: Advises on consumer law regulations and enforcement.
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